CSAT Survey 2024 – Thank You

Labforward / CSAT Survey 2024 – Thank You

Thank you so much for providing your feedback!

Your perspective is invaluable to us, as we are committed to the ongoing improvement of our ELN. To delve deeper into our offerings and discover additional resources, we invite you to explore this page. Here, you’ll find a collection of links that could provide further value for both you and your team. Thank you again for being an important part of our continuous improvement journey – we are happy to hear your feedback any time!

Our resources:

Learning material

Tips for Standardizing Data Collection and Organization

Labfolder & Labregister Guide

Labforward Helpdesk

Video Tutorials

API documentation

Support

Do you have feature requests or want to report a problem with the ELN? Please contact our support team by writing to feedback@labfolder.com.

Do you have technical questions regarding our products? Please write to tech-support@labfolder.com.

Updates

Release notes – Cloud

Release notes – On-premises

Further info

Feature highlight:

Signature Workflows with Labfolder:

Recent Features:

Check out our Collaborative Authoring feature!

Aug 17

Labfolder’s New Collaborative Authoring Feature

Foster smoother collaboration & work on entries together with your teammates

Our offerings:

Product roadmap preview

In bi-annual Product Roadmap preview, we summarize the latest developments of our three products Labfolder, Labregister and Laboperator. Besides the update on new features, we also give you a sneak preview of what’s in our pipeline.

Customer advocate program

We’re offering rewards for Advocates who share their experience with other laboratories that still work with paper notebooks. You can receive discounts on your next invoice for every laboratory you referred which becomes a new Labfolder customer. You can find out more here.

Product update newsletters

After major product updates, we inform our users about the new functionalities via email newsletter. This newsletter describes how you can benefit from the brand-new features and links you to further information on our blog or helpdesk.

Webinars

We regularly hold theme-based live webinars to deepen our users’ knowledge of specific ELN functionalities. We offer topics such as efficient template use, Labregister, digital signatures, and data retrieval in Labfolder. Check out our webinar webpage for more information.

User testing

For us, your feedback about the experience with our products matters most. To constantly integrate this feedback into new developments, we offer user testings to interested customers. Together with our product managers, users can test new features and provide suggestions for improvements. Please let us know if you are interested in participating by sending a message to customersuccess@labforward.io!